I had a chat with the manager of Cotswold Outdoor, at the Royal Oak in Betws-y-Coed.
We talked about access and she was very helpful. Here is what she sent me regarding their access policy.
“Cotswold Outdoors have a Disability Access policy in line with Government legislation which anyone can request a copy of.
On a day to day basis, we pride ourselves on giving all our customers a high standard of service. If customers require any extra assistance, we try to go ‘the extra mile’ to ensure we meet their needs. Our store is all on the ground floor and has double opening doors, so is accessible by all customers including those with special mobility requirements. Some branches of our shop are located on high streets where they have more than one floor. Staff in those shops would happily act as personal shoppers for customers and bring products to the customer for them to look at if access was a problem.
If wheelchair users need to write or sign a document, we have a lap tray they can use for this purpose. We do not have any customer toilets, so do not need a toilet with disabled access. On busy days when there are a lot of people in the shop, access around the shop is difficult for all customers regardless of their mobility.”
Royal Oak Store
Twitter: https://twitter.com/ CotswoldRoyalOk