Professional Chauffeur Services have offices across the UK
T: 0845 223 2000
The business of Professional Chauffeur Services (PCS) has been built up over the past twenty years by a dedicated team of professionals. PCS seeks to position itself as a quality alternative to the mainstream private hire vehicle or taxi ground transport services. In a market where reliability and quality are not always easy to secure with confidence, we provide absolute professionalism, reliability and impeccable service levels.
Unparalleled quality is something that is paramount within the PCS business. It is one of the key factors that differentiates us from the competition. It begins with the quality of our fleet of over 150 vehicles, which predominantly comprises Mercedes ‘E’ class or higher specification vehicles. We have a full range of vehicles to satisfy every requirement from single passenger journeys to larger scale events. All of our vehicles are immaculately maintained and presented by our in house valeting service.
The most important element of our service is the quality of our carefully selected and highly trained chauffeurs. We have a very selective recruitment policy with almost all of our drivers hand selected by our Chairman. Thereafter, we implement compulsory training in service delivery and quality standards to ensure a consistently high service level delivery. All drivers are uniformed in PCS shirt, jacket and tie.
We also operate a regular ‘mystery customer’ check to ensure that service delivery and quality is continually monitored. Conscious of the nature of our business and often high profile clientele, all of our drivers are required to sign detailed confidentiality agreements; ensuring the privacy of all passengers is a very important aspect of delivering our clients’ requirements.
Reliability is also vital. Our chauffeurs are extremely experienced and given details of their scheduled journeys well in advance so as to ensure familiarity with the journey, route and locality. We have a control centre that is fully staffed 24 hours a day, 365 days a year. All vehicles are co-ordinated using the latest fleet management software and every one of our vehicles has satellite navigation systems to help ensure that clients arrive on time, every time.