Visit to M&S Prestatyn


On Wednesday 3rd February, I visited M&S in Prestatyn as part of my campaigning for access. I met the manager, Dion John, who gave me a tour of the store.

We looked at disabled access, in particular the suitability for wheelchairs. I asked him for more information about accessibility and he sent me the following:

  • The store is situated on Prestatyn retail park, which has very good parking and direct access to Prestatyn railway station. The bus station is only a few minutes away.
  • The store is just coming up to its third birthday and was designed with easy access in mind.
  • There are two large foyer entrances, one into the food hall and another into ladieswear.
  • The ground floor has our food hall and ladieswear departments with Menswear, childrenswear, and a cafe on the first floor.
  • There is a wheelchair accessible lift between floors.
  • The cafe has wonderful views over toward the Carneddau mountain range.
  • Both sales floors are completely flat, with no ramps or steps whatsoever.
  • Customer toilets are situated on the first floor, with two wheelchair accessible toilets.
  • All three fitting rooms have wheelchair accessible areas within them.
  • The food hall has trolleys which can be used with a wheelchair.

I would like to thank Dion for his hospitality and say how impressed I was with the store layout. If more stores were up to this standard, I wouldn’t need to go round checking them out.

A big thumbs up to Dion and M&S!


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